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In order to pursue sustainable development, we seek to establish effective communication channels with stakeholders who are concerned about development of science parks to understand their needs and expectations towards HSPB, which will serve as an important reference in organizing related projects and plans.
Director-General of HSPB regularly attends joint meeting of directors and supervisors of The Allied Association for Science Park Industries and general meeting of members’ representatives, in order to understand their needs, and to solve problems related to operational development, environmental protection or labor disputes, while facilitating HSPB policies implementation. Besides, HSPB also provides different channels of communication with stakeholders.
HSPB values every stakeholder’s opinions and has established convenient yet diverse communication channels, taking stakeholders' feedback as basis for practising sustainable economic, social and environmental development. With two-way communication channels, HSPB responds to stakeholders and communicates ESG action strategies and performances, thus enhancing the interactivity, timeliness and information transparency of sustainability issues. HSPB, regularly or irregularly, communicates and interacts with public through HSP portal website, HSP exclusive website for sustainability, HSP Facebook fan page, annual reports, newsletters and sustainability reports (formerly known as "Sustainable Development Corporate Social Responsibility Report"). HSP also learns the concerns of every stakeholder through other approaches and provides related response and explanation.
In order to improve the service quality, HSPB has set up a Director’s mailbox to provide the public with more communication channels. Every submission to the mailbox will be directed to HSPB electronic document management system and a specialized personnel will be assigned to deal with it spontaneously in a timely manner. After the case is closed, public can give feedback on the case management to assess their satisfaction with the results. According to statistics, Director’s mailbox handled a total of 580 cases in 2022 with 70% of them rated very satisfied, satisfied and fair with the outcomes.
Director’s mailbox of Hsinchu Science Park Bureau
NSTC started to conduct survey on satisfaction level among park manufacturers since 2004, prompting every park bureau to pay attention to clients’ satisfaction level in order to improve service quality. HSPB managed to maintain satisfaction score above 84 (out of 100) in the past 5 years (2018-2022).