After discussion with environmental, social and governance (ESG) editorial board, chief officers, head of departments and external experts, and with reference to stakeholder profiles identified by peer group and other benchmark companies, HSP Bureau decides to implement five principles of AA1000 Stakeholder Engagement Standard (SES) to rate and rank the stakeholders. Eight categories of stakeholders are identified, namely employees, government agencies, media, contractors, community members, research institutions, park associations and park bureau.
HSP values every stakeholder’s opinions and has established convenient yet diverse communication channels, taking stakeholders’ feedback as basis for practising sustainable economic, social and environmental development. With two-way communication channels, HSP responds to stakeholders and communicates ESG action strategies and performances, thus enhancing the interactivity, timeliness and information transparency of sustainability issues. HSP, regularly or irregularly, communicates and interacts with public through HSP portal website, HSP ESG portal, annual reports, newsletters and sustainability reports. HSP also learns the concerns of every stakeholder through other approaches and provides related response and explanation.
NSTC started to conduct survey on satisfaction level among park manufacturers since 2004, prompting every park bureau to pay attention to clients’ satisfaction level in order to improve service quality. HSP managed to maintain satisfaction score above 84 (out of 100) in the past 5 years (2020-2024).
